We developed our proprietary RFP that has over 30 pages. We have responses by 28 of largest bundled record keepers. We incorporated technology questions six years ago. About half the record keepers are losing money. That is the reason that we continue to see compression e.g Hartford exit
Many proudly point to how much money they spend on technology, but if you dig deeply, you'll find most of that is for platform maintenance. Too much old technolgy has to be disguised by many of these record keepers by installing as many of their funds on the platform, and in the lineups, as possible. Think of it as mutual fund companies, posing as record keepers. Most have limited open architecture, although they tout their offerings like it is unlimited. Very few have pure open architecture because their platforms are so inefficient. The best have open architecture, revenue and expense disclosure, provide robust fiduciary support an actually make money. If you don't want to have your clients experience an involuntary conversion, do your homework. In one of our recent RFP's, the cost spread from highest to lowest expense was 400%.
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