It's odd today to be getting the runaround by a 401(k) provider. The statement should provide with an 800 number to call which will allow you to talk to a customer service representative or the name/number of the broker
1) Contact your old company to find the seperate company that is holding those funds.
2) Open an IRA at your bank or with your planner/advisor as a better option.
3) Tell your advisor/planner what company, and
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