It's odd today to be getting the runaround by a 401(k) provider. The statement should provide with an 800 number to call which will allow you to talk to a customer service representative or the name/number of the broker
1) Contact your old company to find the seperate company that is holding those funds.
2) Open an IRA at your bank or with your planner/advisor as a better option.
3) Tell your advisor/planner what company, and
Weatherly's contact with the founders of BrightScope over the last 5 years has been nothing but ethical and dynamic. Their logical and linear way of bringing solutions to the marketplace is a breath of fresh air.
Information is provided 'as is' and solely for informational purposes, not for investment purposes or advice.
BrightScope is not a fiduciary under ERISA. BrightScope is not endorsed by or affiliated with FINRA.